Morgan K. Balai

Morgan K. Balai currently serves as the Manager of IT Production Operations at Alaska Airlines, a position held since September 2025. Prior to this role, Morgan managed IT Service Management and the Service Desk at Hawaiian Airlines from September 2015 to September 2025, where a focus on providing quality service reflecting the spirit of Aloha was emphasized. With a significant career at the University of Alaska Fairbanks spanning from June 2009 to September 2015, Morgan progressed from a Desktop Support Technician to a Senior Service Desk Analyst, contributing to the university's mission in research and education. Morgan holds a Master of Business Administration in Capital Markets, a Bachelor of Technology in Business, Psychology, and Communication, and an Associate's degree in Information Technology, all from the University of Alaska Fairbanks.