Gretchen Wendy Keen

Gretchen Wendy Keen is an experienced professional in the healthcare financial services sector, currently serving as the Manager for Patient Financial Services at Albany Medical Center since July 2013. Responsibilities include managing a team of 22 Outpatient Claims Analysts and one Administrative Staff Support Assistant, along with training new staff in Soarian Financials (Cerner). Prior roles include Senior Claims Analyst and Claims Analyst, focusing on Medicare claims management. Gretchen's expertise encompasses pre-billing and post-billing processes, as well as addressing Medicare denials and appeals. Earlier professional experience includes an internship at Family Planning Advocates of New York State, where research on health education requirements was conducted, and management of a restaurant staff at Grill Masters. Educational qualifications include a B.S. in Public Health and Biology from the University at Albany and an A.A. in Business Administration from Santa Fe College.