Pedro Tortorelli

Pedro Tortorelli is a Technical Support Specialist at Albato since September 2024, previously serving as a Customer Support Supervisor at Rock Content from October 2020 to July 2024, where management of a Global Support team was key, overseeing 6 analysts handling over 600 tickets monthly in multiple languages. Prior experience includes roles as a Global Customer Support Analyst III and Latam Customer Support Analyst at Rock Content, providing specialized support and strategic consultation for clients across Latin America. Pedro also has a background as a Training Analyst at Rock Content, co-founding Doutor Frete, and assisting in the marketing department of Mitra Arquidiocesana De Belo Horizonte. Educational qualifications include a Master's in Business Administration from PUC Minas and a Diploma in Teaching and University Didactics from Politécnico Superior de Colombia.