Erwin V.

Erwin V. currently serves as an Escalation Associate at Albert, where responsibilities include educating customers on secure transaction practices, managing escalated support tickets related to fraud, and contributing to anti-money laundering efforts. Previously, Erwin V. worked as a Customer Success Manager at Get Covered, facilitating client onboarding and delivering training programs. Additional experience includes roles at HOVER Inc. as a Customer Enablement Manager, at Airbnb in various capacities including Senior Property Security Specialist, and at Broadspire as a Medical Claims Examiner. Erwin V. also held positions at Liberty Mutual Insurance and Ecolab, focusing on claims and territory management, respectively. Educational background includes a Bachelor's degree in Hospitality Administration/Management from Kendall College and a Full Stack Web Development Certification from freeCodeCamp.