Zhi Li has extensive experience in technical support and engineering, currently serving as the Tier-2 and 3 Support North America Region Manager for Alcatel-Lucent Enterprise since 2017. In this role, Zhi manages support operations and provides tier 3 end support for OmniSwitch to various business divisions, including a significant focus on California State University. Previously, Zhi held the position of Technical Support Engineer at Alcatel-Lucent and worked as a Telecommunication Engineer at China Telecom. Zhi holds a Master's degree in Electrical & Computer Engineering from the University of Maryland and a Bachelor's degree in Electronics and Information Engineering from Tongji University.
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