Gemma de Koning

Gemma de Koning is a futuristic senior leader currently serving as the Global Quote-to-Cash Process Owner at Alcon, where they focus on enhancing customer experience and employee engagement while driving operational efficiency. With a proven track record in leadership roles across various multinational organizations, Gemma has demonstrated expertise in change leadership, operations management, and continuous improvement. Their past experiences include significant contributions at companies such as Stryker and American Medical Systems, where they substantially improved employee engagement and customer satisfaction. Gemma holds a Bachelor in Business Administration from the International School of Economics Rotterdam and has participated in executive education programs at Harvard Business School.