Katrina (Vasiliou) Flokis is an accomplished manager of operations with extensive experience in the hospital and healthcare industry. They currently serve as the Head of Customer Operations for Alcon, overseeing operations across ANZ, Singapore, and Thailand. Previously, Katrina held various roles at Philips, including Customer Experience Manager and Contract Administration Manager, where they focused on customer care, continuous improvement, and business process improvement. They are recognized for their leadership in driving efficiency and enhancing patient and partner outcomes.
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