Felipe Rafael da Silva

Felipe Rafael da Silva currently serves as an Analista Genesys at Alctel since February 2022. Previously, Felipe worked as an Analista Pleno Genesys at Wittel from April 2021 to April 2022 and as an Analista de Monitoração e Suporte Jr at Interaxa from October 2019 to April 2021, where support was provided for various Genesys solutions at Itaú Unibanco's contact center. Felipe has also held positions at Wittel focused on Genesys solutions and served as an Agente Censitário Supervisor at IBGE, overseeing data collection for the agricultural census. Earlier roles include credit recovery at Grupo Intervalor and administrative support at Fórum Hely Lopes Meirelles. Felipe is pursuing a degree in Systems Analysis and Development, with academic experience from Etec Paulistano.