Cristian Faraone

Cristian Faraone currently serves as the After Sales Manager at ALD Automotive Italia, a position held since October 2016, where responsibilities include developing strategies to enhance after-sales customer experience through KPIs, processes, budgets, and innovative solutions. Previous roles at ALD include Network Performance Supervisor and Network Projects & After Sales Supervisor, focusing on network development and management within the after-sales sector. Prior to joining ALD, Cristian worked at MSX International Italy as a Field Processes Engineer for Ford Italy, implementing after-sales processes and enhancing customer satisfaction. Cristian holds both a Master's and Bachelor's degree in Engineering Management from Sapienza Università di Roma.