Daiana Escobar

Daiana Escobar is a skilled technical support specialist with experience in B2B environments, currently serving as a Tech Support Agent at Alea since October 2023. With a strong background in problem-solving and service excellence, Daiana is proficient in API analysis and troubleshooting, Jira ticket management, and handling complex escalations. Prior roles include Customer Experience Agent at TUI, Language Analyst at TransPerfect, and Search Engine Optimization Analyst at Appen. Daiana's decade-long tenure at ICBC Argentina involved both technical support and customer service roles, addressing banking online inquiries and complaints. Daiana holds a law degree from the University of Buenos Aires and has completed additional courses in anti-money laundering and English language proficiency.