Fabio José dos Santos

Fabio José dos Santos has a diverse work experience that spans several years and industries. Starting from 2008, they worked at Huawei do Brasil Telecomunicações Ltda as an IT analyst, providing support to users of various systems and analyzing errors in system integration. From 2020 to 2020, they worked at Tech Mahindra as an Oracle Support Analyst, providing N1 support to the Odebrecht project and analyzing tickets according to established SLAs. In 2021, they worked at Source2IT as an Oracle Support Analyst, attending to and solving internal client requests, documenting analysis and solutions, and interacting with software vendors. Finally, starting from 2023, they worked at Alephee (YC S21) as a Customer Support Specialist, providing multi-level problem-solving and assistance, documenting issues, and conducting user training.

Fabio José dos Santos studied at Fatec Zona Sul from 2006 to 2010, where they completed a Curso Superior de Tecnologia (CST) in Tecnologia em Tecnologia da Informação/Sistemas da Informação. In addition to their degree, they obtained several certifications from Google in 2022. These certifications include "Analisar os dados para responder às perguntas," "Compartilhar os dados com a arte da visualização," "Fazer perguntas para tomar decisões com base em dados," "Fundamentos: dados, dados, em todos os lugares," "Preparar os dados para Exploração," and "Processar os dados para limpá-los."