Josibeth Torrealba

Josibeth Torrealba's work experience begins in 2014 as an Inbound Customer Service Representative at Directa Group, where they handled customer inquiries, resolved issues, and managed the CRM system. Josibeth then joined Person to Person Análisis in 2015 as a Team Leader, where they led a customer service team, provided training and support, and conducted quality audits.

In 2017, Josibeth joined Interkontakt C.A as a Senior Sales Supervisor, responsible for directing and motivating resources, monitoring performance metrics, and training new telemarketing agents. After that, they joined Global BPO in 2019 as a Customer Success Analyst, focusing on customer service for the SaaS platform viüMi. Josibeth'sresponsibilities included analyzing customer transactions, resolving issues, handling complaints, and managing CRM.

In 2022, Josibeth worked at Nosis as an Analyst of Attention and Support, providing assistance and support to customers. Currently, they are working at Alephee (YC S21) as a Customer Success Analyst.

Josibeth Torrealba completed their Tecnicatura degree in Ingeniería Informática from INSTITUTO UNIVERSITARIO DE TECNOLOGÍA DEL OESTE “MARISCAL SUCRE” between 2013 and 2015. Currently, they are pursuing a field of study in Programación Informática at Argentina Programa, which started in 2022.