Marcela Arantes Ribeiro

Customer Success Manager at Alephee

Marcela Arantes Ribeiro has a diverse work experience spanning several industries. Marcela currently holds the position of Customer Success Manager at Alephee (YC S21), which they started in February 2023. Prior to this, they worked as the Head of Customer Success at Gira from September 2021 to October 2022. Marcela also gained experience at XP Inc., where they had roles in Business Intelligence Management from January 2021 to September 2021, and in Comercial Advisory Management from November 2020 to December 2020.

Before joining XP Inc., Marcela worked at Mercado Livre as a Customer Experience Supervisor from January 2019 to November 2020, and as a Customer Experience Team Leader from February 2018 to December 2018. Marcela began their professional career at Embraer, where they served as a Product Development Engineer from January 2013 to January 2018. Marcela also had an internship at Embraer from June 2012 to December 2012.

In addition to their corporate roles, Marcela gained early work experience as a Server at Bubba Gump Shrimp Co. from December 2011 to March 2012. With their diverse background in customer success, business intelligence, and product development, Marcela brings a wealth of knowledge and expertise to their current role at Alephee.

Marcela Arantes Ribeiro's education history begins in 2008 when they attended Universidade Federal de Itajubá. Marcela completed their Bachelor of Engineering (B.Eng.) degree in Electrical Engineering in 2012.

In 2015, Marcela pursued further education at FGV - Fundação Getulio Vargas, where they obtained a Post-Graduation in Business Administration in 2016. Marcela'sfield of study at FGV was Administração de Empresas.

Looking ahead, in 2023, Marcela plans to attend IBPC - Instituto Brasileiro de Psicanálise Clínica, although the specific degree and field of study are not provided in the given information.

Additionally, Marcela has obtained a certification in Unconscious Bias from LinkedIn in March 2021.

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Previous companies

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Timeline

  • Customer Success Manager

    February, 2023 - present