Diana Isabel Mazo Pinzon

Diana Isabel Mazo Pinzon has a background in engineering, with experience in various roles related to customer experience, human resources, and operations management in companies such as Algar Tech LATAM, CallCenterMall S.A.S., Allus Global BPO Center, and BBVA Colombia. In their current role as Gerente Customer Experience, Diana Isabel is responsible for designing, implementing, and improving profitable strategies to meet customer satisfaction and business objectives. Diana Isabel also has experience in leading human resources management, recruitment, payroll, and workplace safety. With a strong focus on process optimization and customer service, Diana has demonstrated expertise in the field of operations in the call center industry.