Martha Stadtlander Magnus Barcellos

Martha Stadtlander Magnus Chaves Barcellos has extensive experience in customer success and operations within various organizations. Currently serving in the Operations - Community Success role at Alice, an innovative healthcare organization in Brazil, Martha focuses on enhancing the customer experience through technology and empathy. Previous positions include Customer Experience at MOTHER - Plant Based, as well as Analista de Customer Success at Clube do Valor, where responsibilities included managing onboarding journeys, communication strategies, and student engagement. Martha's background also features roles at Nelogica and Pmweb, providing support in customer success operations, NPS analysis, and CRM management. Earlier experiences include marketing support at Elefante Letrado and business consulting with Empresa Jr. ESPM. Martha holds a Bachelor's degree in Publicidade e Propaganda from ESPM Escola Superior de Propaganda e Marketing.