Devin Matush is an accomplished Senior Manager of Support Services at Alida since September 2018, leading a Global Support team and enhancing the customer experience, evidenced by a 95% CSAT score in 2023. Prior roles at Alida include Manager of Support Services, where Devin received the 2021 Customer Success Excellence Award, and Team Lead, Support Services, earning the 2019 Progressing VC Culture & Team Player Award. Earlier professional experience encompasses a Technical Support Analyst role at the Ontario Ministry of the Attorney General from May 2011 to September 2018, and a Customer Service Representative position at Costco Wholesale from October 2009 to May 2011. Devin holds a Bachelor's degree in Human Resources Management from York University.
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