Feiko Smith is a Human Resources Specialist at Alight Solutions since January 2024, drawing on extensive experience in customer service and management. Previously, Smith worked at Helloprint as a Customer Experience Specialist from August 2022 to February 2024. A significant tenure at Teleperformance spanned six years (2016-2022) in various roles including Assistant Contact Center Manager and Customer Service Team Lead, where responsibilities included managing KPIs and larger teams. Earlier positions included roles at Ferentes B.V., Roscom Promotie BV, NH Hoteles, Service Point, Corée Chauffeursdiensten, and Easy Way b.v., showcasing a strong background in customer service and operational management. Smith completed education at Windesheim from 2004 to 2014.
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