Hayden Lewis

Hayden Lewis is an experienced professional in the credit, collections, and customer retention sectors with a strong background in operations management. Currently serving as Delivery Manager for Credit & Collections at Alinta Energy since January 2020, Hayden previously held the role of Business Process Lead for Customer Retention. At TOWER Insurance from August 2015 to October 2019, Hayden successfully implemented retention strategies that reversed historical losses and expanded a small team to handle challenging customer experiences. Earlier, as Operations Manager at Energy Watch from March 2010 to June 2015, Hayden contributed to the company's international growth through extensive experience across various departments, focusing on training, development, process improvement, and compliance audits.