Todd McDonald

Todd McDonald is an experienced professional specializing in customer advocacy, vulnerability management, and operational excellence within the energy sector. Currently serving as a Retail Community Advocate at Alinta Energy since December 2020, Todd focuses on addressing the needs of vulnerable customers. Previously held roles include Functional Manager of Customer Vulnerability at Alinta Energy, where responsibilities included overseeing critical business processes for sensitive customer groups. Todd also has extensive experience as a Customer Assist Manager at Red Energy, a Conciliation Manager at the Energy and Water Ombudsman (Victoria), and various positions at Just Car Insurance and BD4U Computers. Educational credentials include a Diploma of Management from the Australian Institute of Management and a Diploma of Information Technology from Southbank Institute of TAFE.