Saúl Fernández Barquilla

Customer Service Expert at Alizent

Saúl Fernández Barquilla has a diverse work experience spanning several companies and roles.

Starting with their most recent position, Saúl worked as a Customer Service Expert at ALIZENT in 2023.

Prior to that, from 2020 to 2023, they were an Application Support Specialist at Axpo Iberia. In this role, they defined and led the Support Strategy for the Axpo Customer Portal and collaborated with Product teams across Europe to improve application support processes. Saúl was also responsible for documenting and managing Operations procedures for the B2B web platform.

From 2018 to 2020, Saúl served as an IT TMS Support Lead at CEVA Logistics. Saúl coordinated with vendors and other business users to provide technical and functional assistance and led internal tools development using technologies such as PHP, HTML5, CSS, WordPress, and MySQL.

Saúl worked at Autovista Group from 2013 to 2018 in two different roles. Saúl was an IT L2 Applications Support Manager from 2014 to 2018, overseeing a team and resolving issues related to production services. Saúl also served as the IT L2 Production Applications and Tools Support Lead from 2013 to 2014, providing technical leadership and troubleshooting complex problems.

Prior to Autovista Group, Saúl was an IT Support Specialist at Philip Morris International from 2011 to 2013, where they provided technical support to the Spain Sales team and managed IT stock and backups.

From 2009 to 2011, Saúl worked as a Technical Product Manager at IREO Soluciones y Servicios. In this position, they focused on monitoring, IT operations, ITSM, and IT management services. Saúl was responsible for presales, demos, consulting, and incident analysis and resolution.

Saúl's career began at BNP Paribas from 2007 to 2008, where they served as a Production & Sales IT Technical Support Lead. Saúl provided technical support to sales applications and local infrastructure and led internal projects to improve sales technical operations. Saúl also developed internal applications using ASP, SQL, and IIS.

Lastly, Saúl worked at DocPath from 2003 to 2007 as a Customer Service & Presales representative. Saúl'smain responsibilities included customer service, application support, presale management, and product presentations.

Overall, Saúl Fernández Barquilla has a strong background in customer service, technical support, application management, and IT operations across various industries.

Saúl Fernández Barquilla has an extensive education history, beginning with their current studies. In 2020, they pursued a postgraduate degree in Full Stack Development (Desarrollo Web) at Euroinnova International Online Education, focusing on web development, digital/multimedia content, and computer resources.

In 2019, Saúl completed a Master of Project Management at ENEB - Escuela de Negocios Europea de Barcelona, specializing in project management. Prior to that, from 2017 to 2018, they obtained a Master's Degree in Business Administration (MBA) at the same institution, with a concentration in business, management, marketing, and related disciplines.

Additionally, Saúl pursued a Master's Degree in Team Management and Leadership from ENEB - Escuela de Negocios Europea de Barcelona in 2017 to 2018, focusing on general business administration and management.

In terms of their undergraduate studies, Saúl started a Bachelor's Degree in Computer Engineering at Universitat Oberta de Catalunya in 2011.

Before their university studies, Saúl completed a Certificate of Higher Education (HNC) in Applications Development - IT Services at AFUERA - BRISTOL from 2001 to 2003.

Continuing their professional development, Saúl obtained several additional certifications. In 2021, they completed a Power BI - Business User program at SolidQ, specializing in data processing. In 2022, they pursued training in Effective Teams and Creativity at Nascor Formación.

Furthermore, Saúl holds various certifications, including the Computerworld University Business IT certification from Badgr (now part of Instructure) in 2022, the SQL Database Creation and Management certification (110h/4ECTS) from Universidad Nebrija in 2020, and the Master's Degree in Business Intelligence & Big Data (110h/4 ECTS) from Universidad Antonio de Nebrija in 2016.

Moreover, Saúl completed a Master's Degree in Leadership and Team Management (200h/8 ECTS) at Universidad Miguel de Cervantes in 2015. Saúl also obtained a Linux (Basic and Advanced) Higher Technician certification (300h) at Euroinnova Business School in 2013, an Executive Master in E-Commerce, Online Stores, Online Marketing, and SEO (600h) at INESEM Business School in 2012, and a Superior Technician in Effective Negotiation Techniques (300h) at Euroinnova Business School in 2011.

Finally, Saúl obtained a Master's Degree as a Microsoft Network Operating Systems Administrator (MCSA - WIN2003 Server: 260 hours) from Escuela Superior de Formación in 2009. Saúl also holds a Technical Expert Master's Degree in CISCO Networks and Systems (CNAP - CCNA: 260 hours) from Escuela Superior de Formación in 2008. Additionally, Saúl received the CISCO CCNA 640-801 certification from Cisco.

Overall, Saúl Fernández Barquilla has amassed a diverse educational background that encompasses a wide range of subjects, including web development, project management, business administration, computer engineering, IT services, database management, business intelligence, team management, Linux systems, e-commerce, online marketing, negotiation techniques, and network administration.

Links


Timeline

  • Customer Service Expert

    July, 2023 - present