Yarab Al Zadjali has extensive experience in the banking sector, currently serving as the Alternative Channels Manager at Alizz Islamic Bank since May 2014, where responsibilities include overseeing alternative banking channels. Prior roles at Alizz Islamic Bank also include Call Center Manager, focusing on performance targets and customer functionalities, as well as Team Leader, managing a team of agents to ensure performance standards are met. Yarab's career began at Bank Muscat from November 2010 to April 2014 as a Customer Service Officer, handling customer inquiries and complaints while providing product information. Yarab holds a Bachelor’s degree in Business Computing and an HND in IT Technical Support, both from Muscat College.