Sanna Puumalainen

Sanna Puumalainen is an experienced professional in customer experience management with a career spanning over a decade. Currently serving as a Customer Experience Manager at Alko Oy since August 2018, Sanna previously held roles such as Duty Manager and Project Coordinator at Hok-Elanto from April 2010 to August 2018, focusing on customer service quality and operational efficiency. Sanna's early career included a supervisory position at Fazer Amica, where operational management and staff oversight were key responsibilities. Sanna holds a Master's degree in Food Science, specializing in Food Economics from the University of Helsinki, as well as a degree in Hotel and Restaurant Management from Haaga-Helia University of Applied Sciences.