Paul Spencer

Paul Spencer is an experienced professional in service operations and customer experience management. Currently serving as Head of Service Operations at Age UK since April 2023, Paul previously held the position of Head of Customer Experience and Contact Centre at Toolstation from September 2018 to November 2022, where responsibilities included overseeing a 150-seat omni-channel customer contact centre and driving transformational change to enhance customer satisfaction. Additionally, Paul managed customer care for Clarks International in Europe from January 2003 to September 2018, focusing on inbound call centre operations and customer service policies. Early career experience includes serving as General Manager at Mecca Bingo Limited from August 1996 to March 2001, overseeing Club operations and full P&L accountability. Paul holds a Bachelor of Science degree in Politics and International Relations from the University of Southampton and a Certificate in Management from Nuneaton College.