Melanie Jameson

Melanie is responsible for building and managing an intensely client-focused team that works closely with all departments to lead a positive post-sale experience for Allied’s clients, resulting in strong retention. Her team acts as advocates for clients and owns the client lifecycle from onboarding to renewal, including sending satisfaction surveys, assisting with client escalations, managing the inbound billing phone line, and managing client contract processes. Melanie is a 17-year veteran in the telecommunications industry and has been with Allied for 11 years in management roles supportive of client operations and sales functions. She began her telecommunications career with Birch Telecom, and her background also includes key positions at Cavalier Telephone where she served as the Business Care Manager for responsible for the inbound and outbound call center and account retention efforts. She is a CCW Women in Contact Center member.