Harriet Filewood

Harriet Filewood is a seasoned professional with over 20 years of expertise in the holiday rental and tourism industry in the UK and Australia. Currently serving as Head of Contact Centre at Alloggio Group Limited, Harriet leads customer support transformation and operational efficiencies across a diverse portfolio. Previously, Harriet held the position of National Performance Manager at Alloggio, focusing on operational performance improvements, and was the Founder of Filewood Consulting & Services, providing hands-on support to small businesses. As Managing Partner at Scotts Castle Holidays, Harriet significantly expanded the company, establishing it as a leading marketplace for large holiday homes in the UK. Additional roles include Head of Guest Experience at Holiday Rental Specialists and Business Development at Tanist Ltd, alongside early career positions as Personal Assistant to Chairmen at GRM INTERNATIONAL and Meat and Livestock Australia. Harriet's educational background includes studies at Tremough Convent and Malborough Secretarial College.