Gilvan Modesto

Gilvan Modesto is an experienced professional in customer experience management, currently serving as Coordenador de Customer Experience at Alloha Fibra since October 2023. Previously, Gilvan held the position of Coordenador de Customer Experience em Canais Críticos at QuintoAndar from January 2022 to August 2023, overseeing operational indicators and managing teams across various front and back-office platforms. Additional experience includes leadership roles in customer relations and operational excellence at Wine.com.br, Claro Brasil, and Nextel Brasil, with a strong emphasis on performance monitoring and process optimization. Gilvan's educational background includes a Postgraduate Degree in Business Communication and Digital Media from ESPM and a Bachelor's Degree in Administration with a focus on Marketing from Faculdade da Cidade do Salvador.