Ronaldo Rainho

Ronaldo Rainho is an experienced executive in customer service and operations management, currently serving as Gerente Executivo de Atendimento at Alloha Fibra since November 2023. Previous roles include Gerente de Clientes at Atento, where Ronaldo managed an 80-agent team for customer support across multiple channels, and Gerente Geral de Atendimento e Relacionamento com Clientes at UOL, overseeing significant customer interactions in digital products. Expertise extends to consulting for Contact Centers at ISTMO and managing operations at Teleperformance and Citi, showcasing a strong ability in process improvement, team leadership, and client relationship management. Ronaldo holds an MBA in Executive Management from Insper Instituto de Ensino e Pesquisa and a specialization in Industrial Administration from Fundação Vanzolini, complemented by a Bachelor's degree in Chemical Engineering from Centro Universitário do Instituto Mauá de Tecnologia.