Mazi Avital Hecht

Mazi Avital Hecht is an experienced professional in IT and business analysis, currently serving as a Salesforce Business Analyst, Salesforce Admin, and Service Desk Admin at Allot since February 2019. Responsibilities include improving Customer Success KPIs, implementing internal ticket systems and password management solutions, and facilitating the migration to Salesforce Lightning. Prior to Allot, Mazi worked at Amdocs as a Product Owner and Business Owner, focusing on internal workforce management systems and utilizing Agile methodologies. Earlier experience includes leading teams in integration and IT service management at Partner Israel, alongside a role as an Oracle DB instructor at John Bryce.