Irina G.

Irina Gorelik is an experienced professional in technical support and escalation management, currently serving as Manager of Escalation at Alloy since June 2021, where responsibilities include handling escalated tickets and providing guidance to other Support Engineers. Prior experience includes roles at Segment from May 2019 to June 2021, focusing as a Product Technical Lead and Subject Matter Expert for the Protocols product. Irina has a history of enhancing client support processes at Sailthru from April 2013 to May 2019, with expertise across various product suites and direct interactions with enterprise-level clients. Earlier positions include Community Manager at Betterfly and Marketing Intern at WeShop. Irina holds a Bachelor of Arts in Psychology from Hunter College and completed multiple educational programs, including a SQL and Databases Bootcamp at Zero To Mastery Academy.