Danielle Heffernan

Danielle Heffernan is an experienced professional in technical writing and customer experience, currently serving as Customer Experience Lead and Senior Technical Writer at Vivun since November 2021. Prior to this role, Danielle worked at Medidata Solutions for over six years, holding positions such as Senior Technical Content Strategist, where key responsibilities included creating and maintaining documentation for clinical research products and collaborating with cross-functional teams. Previous experience includes roles at UKG and SaaShr, focusing on technical communication and training. Danielle began with a B.A. in English from the University of Scranton and later obtained an Initial Teacher Certification in Secondary Education from Saint Joseph's University.