Israel Olvera

Israel Olvera has extensive experience in various leadership roles at Allstate since February 2013, with a focus on operational strategy, process design, and workforce optimization. As a People Leader, Israel designed skill-based learning paths for Claims Leadership and deployed successful engagement initiatives, achieving a 90% participation rate in a pilot program. Key accomplishments include optimizing staffing models, achieving significant cost savings, and improving customer experience ratings. Previous roles include overseeing department operations at Beall's, implementing custom framing services at Michaels, and supporting leadership at Joann Fabric & Craft. Israel holds a license as a Property and Casualty Adjuster, showcasing a well-rounded background in both claims and retail operations.