Kou V.

Kou V. is currently the Director of Business Line Risk at Ally, where they leverage over 10 years of experience in risk management, quality assurance, and business process enhancements. They previously held various roles at Wells Fargo, including Quality Assurance Analyst and Loan Servicing Specialist, before advancing to managerial positions. Kou earned a Bachelor of Arts in Psychology and Biology from the University of North Carolina at Chapel Hill, allowing them to integrate a unique cultural perspective into their professional endeavors. Their commitment to understanding diverse customer needs underscores their dedication to creating inclusive and effective business practices.