Dana Kapuri

Dana Kapuri possesses extensive experience in service operations and customer support within the technology sector, currently working as a Service Operations Analyst at Alma Lasers since April 2019. Key responsibilities include analyzing global data to report malfunction trends, collaborating with various departments to support projects, and developing the global Salesforce user manual. Previously, Dana served as a Customer Support Specialist at Alma Lasers, handling technical service calls and conducting root-cause analysis in partnership with R&D. Earlier career roles include Projects and Operation Manager at Nevet נבט, Head of Israeli Abroad Department at the Ministry of Foreign Affairs of Israel, and Geospatial Intelligence Analyst in the Israeli Intelligence Corps. Dana holds a Bachelor's degree in Psychology from The Max Stern Yezreel Valley College and is currently pursuing a Practical Data Analysis degree at Upscale Analytics.