Cecilia Ibarra

Cecilia Ibarra is currently a Líder Mesa de Ayuda - CASA at Almex. Cecilia previously worked as a Coordinador de Soporte a la Operación TI from August 2018 to January 2022 at Dimex Capital. Cecilia was responsible for participating in the help desk outsourcing project and on-site support. Cecilia managed personnel, was responsible for Service Desk and Field Service operations, analyzing and delivering reports, monitoring incidents, requirements, problem solving, direct dealing with internal, external and suppliers. Cecilia deployed preventive and corrective maintenance, equipment renewal, inventory control, Dimex TV project, implementation of Desktop Central. Cecilia also administered Active Directory, GSUITE and Manage Engine Service Desk.

From June 2012 to August 2016, they worked as an Analista de Seguridad Informática at SEGUROS BANORTE GENERALI, S.A. DE C.V., GRUPO FINANCIERO BANORTE where they were responsible for user administration in Active Directory: account creation in Domain, OU administration, policy application, Microsoft Exchange management, Websense administration and policy creation and internet navigation restrictions. Cecilia was also responsible for VPN management of users who use VPN, installation of client and profile. Lastly, they worked as an Analista de Control de Cambios where they were in charge of reviewing release packages, change management in QA and pre-production environments, compiling forms, reports and libraries in Linux environment, following up on requirements and was responsible for administering the logbook of each release made and coordinating with the areas involved in the release of changes.

Cecilia Ibarra is an engineer who specializes in system administration. Cecilia attended the Faculty of Mechanical and Electrical Engineering, where they studied engineering.

Some of their coworkers include Allan Díaz - Líder de Infraestructura, Argenis Castillo - Líder de Field Services, and Veronica Garcia - Líder de Procesos. Their manager is Francisco Juarez Saldaña, Director Procesos y TI.