Customer Service · Ireland
ALONE provides direct, frontline services to people aged 60 and over. ALONE provides an integrated system of support coordination, practical supports, support and befriending along with a variety of Phone Services, Social Prescribing, Housing with Support, and assistive technology.
ALONE implements support plans, provides a point of contact for access to health, social care, housing, transport, and other emerging needs through the utilization of technology and various services and activities. These efforts aim to enhance overall physical, emotional, and mental wellbeing.
We are now recruiting a for a Support Coordinator -Waterford City.
This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.
The successful candidate, upon commencing employment, will undergo a comprehensive induction and training programme to ensure readiness for the role's responsibilities and will have the opportunity to make a positive impact on the lives of numerous older people in Ireland.
Support Coordinators play a critical role in facilitating practical support and coordinating services for older people to address their challenges effectively. The role focuses on assessing needs, connecting with partners, and coordinating services to ensure a comprehensive and targeted approach.
Support Coordinators are field based, and travel is required within the community. A clean driver’s license and own car is mandatory.
Responsibilities
Maintain records on ALONE’s CRM database, capturing essential details to inform service delivery and future strategies.
Essential skills & experience
The successful candidate will be able to demonstrate:
A background in older people-related fields is not required.The key factor is a strong alignment with ALONE's mission and the ability to efficiently coordinate services and address challenges faced by older people.
Extra Benefits
Salary €34,000
35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.
Annual Salary Reviews
Pension Scheme -after 12 months service
Time Off in Lieu
Mileage Policy in place for applicable roles
Death in Service - after 6 months’ probation successfully completed.
Travel Saver Schemes
Annual Leave -All full-time employees have 24 days annual leave which increases to 25 after 2 years in service.
Sick Pay Scheme -after 6 months’ probation successfully completed.
Bike to Work Scheme
HSF Partnership
Paid Maternity & Paternity Leave –Available to Employees after 18 Months of service.
Horizontal Transfer Opportunities
Comprehensive Training & Development
Bespoke Induction Programmes
Progression Opportunities
Further Education Opportunities
Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.
GP telephone Advice
Virtual Doctor
Private Prescription Service
6 structured Counselling/ Emotional Wellbeing Service
Legal Helpline
The closing date for applications is Monday October 28th 2024.
Alone is an equal opportunities employer.
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