Carlos Sánchez

Carlos Sánchez currently serves as the Director of Technical Support & Quality Assurance at Alpian Bank, a role focused on establishing a robust Quality Assurance function and enhancing service reliability. Prior to this, Carlos was the Head of Customer Support at beqom, where significant growth of the team was achieved. Carlos has extensive experience from Nexthink, progressing from Product Support Engineer to Senior Director of Global Service Delivery, with accomplishments in scaling support teams and fostering customer loyalty. Additional experience includes IT consultancy at ELCA infomatique SA and an early career in IT systems administration and technical support roles. Carlos holds degrees in Computer Systems and Networking and Web Design from CEPAL and CICE, respectively.