Almonther Ahmed Abdelkareem

Almonther Ahmed Abdelkareem has worked in various roles since 2012. Starting in 2012, they were a Trainee at Sudanese Electricity Distribution Company Ltd. (SEDC). In 2015, they worked as a National Service at the National Telecommunication Corporation. In 2017, they were a Trainee at Golden Square Technology and a Call Center Agent at Sudatel Telecom Group, Ltd. In 2019, they were a Customer Experience & Operation at MTN. Currently, they are a Head of Customer Care at Alsoug.com | Cashi and a Customer Service Supervisor, Customer Service Assistant, and Customer Service Assistant at Lemon. In their roles, they have been responsible for promptly responding to customer queries, maintaining solid customer relationships, resolving customer complaints, managing database records, drafting status reports on customer service issues, identifying common problems and escalating them to management, and maintaining a polite, helpful, and professional manner at all times.

Almonther Ahmed Abdelkareem earned a Bachelor's degree in Telecommunications Engineering from MASHREQ UNIVERCITY between 2009 and 2014.