Alston & Bird
Darien Chimoff is a seasoned IT professional with extensive experience in managing service desk operations and customer support. Since 1999, Darien has served as the Senior IT Manager for the Help Center at Alston & Bird, overseeing a 14-member team that provides support to 2000 attorneys and staff, achieving an 85% online resolution rate and a customer satisfaction score of 4. In addition, Darien has held the position of Chair Emeritus at HDI since January 2000, leading a 23-member Board and guiding the first HDI Chapter to receive Platinum Chapter Excellence. As HDI Conference Program Chair for the 2017 and 2018 events, Darien coordinated a large-scale industry conference. Earlier career roles included Help Desk Manager at Contel Cellular and Help Desk & Customer Service Management at GTE, where Darien managed support teams and developed customer service processes. Darien is an alumnus of Kennesaw State University.