Kayla Pacheco

Kayla Pacheco is an accomplished Information Security Administrator and Information Technology Service Desk Manager at Alterman, Inc., with a strong background in enhancing data security and fostering effective communication within technical teams. At Alterman, Kayla has standardized conferencing tools with Azure Power Shell and developed innovative solutions for automating offboarding procedures. Prior experience includes roles as a Senior Information Technology Specialist, where Kayla led training initiatives and conducted security assessments, and as an IT Technician at Weaver, where responsibilities included server maintenance and user onboarding. Further experience at Rx Technology and The University of Texas at San Antonio focused on automating processes and optimizing training systems. Kayla holds a Bachelor of Business Administration with a focus on Information Technology and Cyber Security from The University of Texas at San Antonio.