Clara Magalhaes

Clara Magalhaes is an experienced professional with a diverse background in service support, project management, team leadership, and software development. Clara has held various positions at Altice Labs since 2001, currently serving as a Service Support Manager responsible for client communication and service recovery during critical situations, alongside managing support teams and performance reporting. Previously, Clara worked as a Team Leader focusing on client support for multiple regions, and held roles as a Project Manager and Key Account Manager, overseeing development teams and customer interactions. Clara's early career includes software engineering and development in Oracle DB at Inesctel and Altice Labs. Academic qualifications include an Engineer's Degree in Electrical and Electronics Engineering and additional certifications in communication, data protection, and Chinese language studies from reputable institutions in Porto.