Josephine Marie Q.

Josephine Marie Q. has a diverse work experience spanning several companies and roles.

Josephine Marie began their career at Convergys in 2012, where they worked as a Customer Service Specialist, handling general inquiries, fraud, and disputes. Josephine Marie assisted clients with prepaid debit card account inquiries, card reissues, and line of credit applications. Josephine Marie also reviewed transactions and filed/check fraud and dispute claims. Josephine Marie occasionally performed system performance testing on software applications.

In 2016, Josephine joined TransFingo Pte Ltd as a Service Analyst. Their responsibilities included collecting and ensuring the correctness and completeness of fund claim documents, processing fund claims, and maintaining daily transaction data in MS Excel using various functions like V-lookup, Concatenate, Trim, and Pivot.

In 2017, Josephine moved on to Arcadis, where they initially worked as an IT Service Desk Analyst. Josephine Marie was responsible for handling phone calls, responding to emails, and logging incidents in the ticketing system. Josephine Marie also attempted first-time fixes using remote tools and kept users informed. Later, they were promoted to the role of IT Service Desk Senior Analyst. In this position, they acted as a point of contact in the absence of the team lead, attended meetings with stakeholders to develop positive working relationships, created knowledge base and process documents, and ensured team adherence to processes.

Josephine's most recent work experience is with Altourage, where they currently hold two roles. Josephine Marie started as a Support Analyst in November 2021 and was promoted to Support Manager in January 2023. Further details about these roles, including start and end dates, are not provided.

Josephine Marie Q. has a Bachelor's degree in Information Technology from the University of Perpetual Help - GMA Campus. In addition, they have obtained a certification in ITIL Foundation Certificate in IT Service Management from AXELOS Global Best Practice. However, the specific months and years of obtaining these certifications are not provided.