Carol Dejno

Carol Dejno is a seasoned Business Process Analyst at Altra Federal Credit Union since April 2021, with a diverse work history spanning roles in project management, service request management, and operations analysis. Prior to this position, Carol served as the Dining Plan/ID Card Office Supervisor at the University of Wisconsin-La Crosse, overseeing meal plans and ID card services while supervising student staff. Previous experience includes roles at DXC Technology, where Carol contributed as a ServiceNow Business Analyst and Regional Team Leader, managing service request catalogs and ensuring operational quality. Earlier career positions at Ingersoll Rand involved global service implementation and change management, where significant process improvements were achieved through Six Sigma methodologies. Educational qualifications include an Associate's degree in Finance and Computer Specialist, a Bachelor's degree in Business Administration/Organizational Management, and various certifications in ServiceNow, ITIL, and Six Sigma.