Shana Vyse

Shana Vyse is a customer success professional with extensive experience in managing high-value accounts across various sectors, including commercial real estate, banking, and financial services. Currently serving as a Customer Success Team Leader and previously as a Customer Success Manager at Altus Group, Shana has consistently exceeded renewal and retention targets while driving client engagement. Prior to this role, Shana held the position of Senior Client Service Manager at Experian, where management of a portfolio of high-value accounts was prioritized. Shana also served as Senior Customer Success Manager at TransUnion, focusing on Tier one accounts for major UK banks and insurance firms. Earlier career roles included Planning and Reporting Officer and Performance Officer at the National Institute for Health Research and Campaign and Development Coordinator at the University of Leeds. Shana holds a Master's degree in European Politics from the University of Leeds and a Bachelor's degree in Social Sciences from Leeds Beckett University.