Ray Dowdney

Ray Dowdney has extensive work experience in customer success and support roles. Ray worked at Alvaria, Inc. as the Director of Client Relationship Management, where they led the international CSM organization and implemented a customer segmentation model.

Prior to that, Ray worked at BMC Software, where they held several roles, including Premier Support Customer Success Snr. Director and Global Strategic Support Director. Ray was responsible for the strategy and operation of the global Premier Support business and improved customer satisfaction through proactive services and risk mitigation recommendations.

Before BMC Software, Ray was the Customer Advocacy Director at Symantec, managing customer relationships in emerging markets. Ray also served as a Senior Manager at Oracle, overseeing storage consultancy services in Northern Europe.

Ray's earlier experience includes working at Sun Microsystems, where they held various roles such as Director for Support Services in the South Eastern Europe Middle East and Africa region and Head of UK Customer Service and Success Management. Ray successfully managed large support teams, improved processes, achieved ISO 9001 certification, and delivered root cause analyses for customer escalations.

Overall, Ray Dowdney's work experience highlights their expertise in customer success, support, and relationship management, as well as their ability to drive customer satisfaction and revenue growth.

Ray Dowdney attended Kingston College from 1980 to 1983, where they studied Electronics. Ray then went on to Richmond upon Thames College from 1983 to 1985, where they focused on Computing.