Ricardo Q. is a highly skilled professional with extensive experience in engineering and business systems. Currently serving as a CPQ Administrator at ALW since September 2016, Ricardo specializes in CPQ administration and development, particularly with Epicor CPQ and Salesforce, while also providing operations and customer solutions support. Prior experience includes roles as a Senior Project Engineer, where responsibilities encompassed leading engineering efforts, developing CRM/CPQ systems like KBMax, and performing technical testing and photometrics. Additionally, in commercial and administrative roles, and as a Manufacturing Engineer at Aearo Technologies, significant contributions were made in process control, Lean Six Sigma projects, and machinery defect management. Early career foundations include an internship in engineering and freelance web design. Ricardo holds degrees in Cybernetics Electronics and a diploma in Lean Manufacturing from CETYS Universidad.