Luan Ferguson

LuAn Ferguson is an experienced finance professional currently serving as Finance Billing Manager at Amadeus Hospitality Americas Inc since September 2021, having previously held roles such as Finance Billing Supervisor and Finance Billing & Invoice Manager within the company. LuAn's expertise includes managing client retention as a dedicated advocate, uncovering root causes of client dissatisfaction, and implementing effective solutions. As a Revenue Account Manager and Customer Care Experience Manager, LuAn oversaw customer satisfaction initiatives and provided analytical insights on client sentiment to executive management. Prior experience includes a position as Platinum Support Specialist at Newmarket International. LuAn's educational background includes studies at TAFE Queensland Gold Coast from 2004 to 2016.