Paula Stenzel

Paula Stenzel currently serves as the Director of Customer Success at Amadeus, leading a team that supports the Central and West regions of North America, with a focus on retaining a portfolio valued at over $40 million. Prior to this role, Paula held various positions at TravelClick, an Amadeus Company, where responsibilities included serving as a Strategic Account Manager. Earlier career highlights include ownership of Helium Consulting & Training Services, providing training and consulting in customer service and revenue management, and significant roles at SilverBirch Hotels & Resorts, where Paula managed customer experience, eDistribution, and revenue management. Paula holds multiple degrees in hospitality marketing and customer engagement from eCornell and other institutions, complemented by a strong foundation in revenue management and digital marketing strategies.