Joel Kassay

Joel Kassay has an extensive background in customer success and support, as well as operations optimization. With experience at companies such as Verint, Monet Software, and Doctor Evidence, Joel has successfully led teams through rapid growth, acquisitions, and improved customer project fulfillment. Joel's achievements include reducing churn rates, expanding support coverage, and implementing systems to enhance customer success. With a Master of Fine Arts in Writing from Florida Atlantic University, Joel brings strong communication and critical thinking skills to their roles.