Helen Brophy

Helen Brophy has a diverse work experience in various roles and industries. Helen is currently working at Amaka as a Product Analyst, specifically focusing on accounting integrations. In addition, they are the Founder of Brophy Consulting, a company they started in 2023.

Prior to their current roles, Helen worked at MYOB for several years. Helen began as a Client Support Representative and Part-time Datafile Repair Specialist, providing technical support for clients using MYOB software and repairing data file corruptions. Helen then transitioned to Partner Support Representative, where they supported accountants, bookkeepers, and developers through online portals. Later on, they became a Partner Online Support Specialist, specializing in repairing data files for AccountRight.

During their time at MYOB, Helen also held technical roles in the API field. Helen worked as an API Liaison, where they designed, created, and managed API documentation. Helen provided advice on API function, design, and delivery. Additionally, they served as a Developer Support, assisting with technical inquiries and issues related to API.

Before joining MYOB, Helen had experience in the hospitality industry. Helen worked as a Restaurant Supervisor at Hotel Grand Chancellor Christchurch and The George Hotel, managing staff and overseeing restaurant operations. Helen also had responsibilities as Duty Manager and supervised different departments such as functions and fine dining.

Overall, Helen Brophy has a strong background in technical support, API management, and hospitality management.

Helen Brophy's education history includes a NZ Diploma in Business in the field of Human Resources, which they obtained from Christchurch Polytechnic Institute of Technology from 2010 to 2011. Prior to that, they earned a City and Guilds Advanced Diploma in Food and Beverage from Aoraki Polytechnic, from 2004 to 2006.

In addition to their formal education, Helen has obtained various certifications, primarily from LinkedIn. Their certifications cover a wide range of topics such as negotiation, leadership perspectives, managing difficult emotions, driving measurable change, delivering accountability and performance, resolving conflict in a hybrid workplace, having difficult conversations, ITIL® Foundation 4, leadership through feedback, working with high-conflict people as a manager, virtual performance reviews and feedback, project management foundations, Scrum, product management, RESTful API development, web security, API testing and validation, designing RESTful APIs, learning REST APIs, and HTTP essential training. These certifications were obtained between 2020 and 2023.