Client Success Manager

Amaze is the parent company to several organizations. www.amaze.co, www.spri.ng and a growing managed services business that integrates personalization technology into the largest e-commerce stores. Amaze provides creator success solutions, including a merchandising platform, advanced commerce design application, and scalable managed services to help anyone sell anything, anywhere. We believe anyone can be a creator and that everyone should be empowered to tell their unique story, cultivate deeper connections with their customers, and create authentic, shopable experiences that allow them to monetize their passion. We’re on a mission to unleash potential and make it easy to create, share, and sell products and services.

As a Client Success Manager within the Client Success & Partnerships team at Amaze, you will work with both new and existing creators, brands, and agencies, cultivating long-term relationships and ensuring the successful delivery of our solutions. The ideal candidate is highly organized, adept at managing multiple priorities, and brings creativity to develop successful launch campaigns, ensuring satisfaction among brands, agencies, creators, and their fan base. With a focus on performance, you'll also be expected to consistently work towards and meet quarterly targets, demonstrating your commitment to achieving both personal and organizational goals.

What you'll do:

• Be the main relationship holder for day-to-day management of our clients and their storefronts (your assigned accounts)
• Build long-term relationships with your clients as their primary point of contact, deeply understanding their individual needs to earn trust and maximize potential
• You’ll have the opportunity to work with a wide range of exciting creators, brands and agencies
• Source and onboard new clients, manage the entire onboarding process for their first launch and ongoing
• Working collaboratively with Creative Services, Retail Sales, Marketing and Supply Ops teams to ensure a successful experience
• Forecast and track key account metrics (GMV, unit sales, etc.)
• Deliver weekly, monthly, and quarterly book of business status, GMV goals, and results
• Maintain superior service levels, operational excellence, and strategic insight

What you'll need:

• 5 years+ in a customer success role or related experience
• Experience in eCommerce is preferable (understanding of acquisition, conversion, retention); it is a complex ecosystem with many moving parts, and you need to communicate how they fit together
• Strong project management skillsExperience with a CRM system is required, Hubspot is preferable
• Strong business acumen and experience providing strategic advice to customers
• Exceptional ability to develop and maintain relationships with a wide range of personalities, levels, and role capacities
• Confidence, with accurate and clear communication skills
• Detail-oriented and analytical (ability to understand data/reporting)
• A clear passion for working in a customer-facing role within the Creator Economy.